08-13-2009
|
|
Junior Member
Level up: 86%, 14 Points needed |
|
|
Join Date: Jun 2009
Rep Power: 0
Time Spent Online: 3 Hours 47 Minutes N/A
|
|
VERY IMPORTANT READ. ESPECIALLY TO PROFESSIONAL MUSCLE
Friends,
I know this is coming late but it has been one busy week and it is getting checked out, responded to and refunded as we speak. In the middle of the processing orders there was a glitch in the software and then a database crash and al the info fell into to this big black hole scrambled and rearranged that it was and still is not completely straightened out. We are piecing the puzzle back together slowly but surely and we know none of this is your fault and understand your concern and being upset. We are moving as fast as we can to cover everyone that was affected by this database crash which is from the machine and not done by human hands.
Most of you have been understanding and know that software glitches do happen and we just have to wait and unwind the deed after it is done, but others of you who have been affected seem to feel this is a direct assault upon you and sandblasting us to anyone who will listen or who can read. The overcharges were made during the actual crash of the software and not done intentionally, but we are refunding the overcharges as soon as they are verified. I have even made a few phone calls to let you know your refund has been credited back.
However, though some of you have sent in telling us that you were affected you failed to send correct information and we can’t do anything until we know the full extent of your problem. I need the correct emails from some of you that I have emailed that has come back to me undeliverable. If you were affected and haven’t been refunded due to over charge please give name, email, amount or original order with all info on it. All orders that were overcharged have almost been taken care of and the rest still have to be verified and will soon be resolved.
We are a small company and growing due to our interest and honesty and belief in us and know this was not an intentional or deliberate act on our part.
We hope that most of you were not affected and the others will be straightened in as short of time as humanly possible.
We have been in business over 3 years; over 1200+ customer base and a 98% approval rate. We do care, we are sincere in saying that we apologize for this, but some things in life especially when machines are involved cannot be controlled 100% of the time.
We thank you for your understanding
And thank you for your continued patronage.
SRAS
Customer Service
|
Linear Mode
